Frequently asked questions
Here are some common questions about us:
Account Access & Commercial Procurement
Lot pricing and inventory quantities are sensitive commercial data reserved for our verified B2B partners. This ensures price integrity and allows us to provide the most competitive pricing for professional volume purchasers.
While our specialty is managing and supplying significant commercial volume, we serve roasters of all scales, with a Minimum Order Quantity of 1 bag. We offer flexible options to ensure every partner—from single-bag micro-roasters to large-scale production facilities—finds a cost-efficient procurement solution. Specific MOQs are visible upon login.
Sample requests for verified partners are prioritized by our logistics team. For Saudi Arabia, samples typically ship within 24-48 hours to ensure you can proceed quickly with your sensory evaluation and procurement decisions. Delivery times for other regions are confirmed upon order processing.
Yes. Forward ordering is encouraged for high-demand lots and allows you to secure your seasonal supply. Terms for pre-order, including required deposits and estimated arrival, are specified on the lot detail page.
Quality Control & Sensory Verification
Our internal QC team, led by a certified Q-Grader, employs rigorous SCA protocols for physical analysis and cupping. We confirm the accuracy of the profile and grade consistency for every single lot upon arrival and before final release.
Yes. Full traceability data, including the farm/washing station, processing method, and final cupping score, is provided transparently on the dedicated lot page for traceable lots for verified partners.
You can schedule your session directly via the Quality Assurance & Sensory Science page. Simply select your preferred date/time, and our team will contact you to confirm the specific lots you wish to have prepared.
Logistics, Supply Chain & Sourcing
Our entire supply chain is designed for preservation. This includes using temperature and humidity-controlled warehousing for all stock and partnering with logistics providers skilled in sensitive commodity handling to maintain green coffee integrity.
Yes. Our integrated logistics service manages all necessary customs documentation, duties, and final-mile delivery. Our goal is to provide reliable, hassle-free door delivery to your facility.
Our End-to-End Procurement service begins with a direct consultation to define your precise needs. We then leverage our network and deploy QC expertise at the origin to secure, finance, and ship the lots directly to you, providing comprehensive quality and transaction security throughout.
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