Privacy Policy

1. Introduction

Alfanoos International Limited ("Alfanoos," "we," "us," or "our") is committed to protecting the privacy of our commercial partners and website users. This Privacy Policy describes how we collect, use, and share information collected through the alfanoos.com website and our B2B services.

2. Information We Collect

We primarily collect information necessary to establish, maintain, and service professional business relationships.

a. Information You Provide Directly:

* Registration and Account Data: Business name, legal address, tax identification number, contact name, email address, phone number, and commercial registration documents submitted during the verification process.

* Transaction Data: Records related to orders, purchases, payment history, and sample requests.

* Communications: Information provided when contacting us via the Support Center form or directly by email.

b. Information Collected Automatically:

* Usage Data: Browser type, IP address, operating system, pages viewed, time spent on pages, and referring website addresses.

* Cookies and Tracking Technologies: We use cookies to manage sessions, analyze site usage, and personalize the user experience, particularly for verified partners accessing the secure procurement portal.

3. How We Use Your Information

We use the information collected for legitimate business purposes, including:

a. Account Management and Verification: To confirm the commercial legitimacy of new partners and manage active accounts (in alignment with our Terms and Conditions).

b. Fulfilling Procurement and Logistics: To process orders, manage inventory allocation, coordinate shipping, customs, and final-mile delivery.

c. Service Improvement: To analyze website usage, troubleshoot technical issues, and improve the functionality of our procurement portal and services.

d. Communication: To respond to inquiries, provide essential service updates (e.g., changes in inventory status or logistics), and share professional insights (e.g., market reports).

e. Security and Compliance: To prevent fraud, enforce our legal agreements, and comply with all applicable laws and regulations in our operating jurisdictions.

4. Sharing Your Information

We treat your commercial and personal data with strict confidentiality. We may share your information only in the following limited circumstances:

a. Service Providers: We share necessary data (e.g., delivery address, contact name) with trusted third-party partners who perform services on our behalf, such as logistics providers, customs brokers, and payment processors. These partners are obligated to protect your data.

b. Legal Requirements: If required to do so by law, court order, or governmental regulation in the jurisdictions where we operate.

c. Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements.

5. Data Security

We implement robust technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to confidential partner data is restricted to authorized employees and verified service providers.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, service your partnership, and comply with our legal and accounting obligations. Data related to inactive accounts may be retained for a defined period for legal compliance purposes before being securely deleted or anonymized.

7. Your Rights

As a business partner and user of the platform, you have the right to request access to the commercial data we hold about you and to request corrections to any inaccuracies. All such requests must be submitted formally in writing via the contact details provided in our Support Center.

8. Changes to this Policy

We reserve the right to update this Privacy Policy to reflect changes in our data practices or legal requirements. We will notify verified partners of any significant changes via the email address associated with your account. We encourage you to review this policy periodically.